Contact information
Contact Information
Last updated: July 2026
At Velia, we are dedicated to providing you with prompt, attentive, and dependable customer care. Whether you have questions regarding your order status, product formulations, European transit times, payments, or our 30-Day Satisfaction Guarantee, our team is ready to assist you.
Velia is a commercial brand owned and operated by Velia Movement LLC.
1. Customer Support Channels
Official Support Email:
admin@veliamovement.com
Service Hours: Monday through Sunday (Standard response time: within 2 to 4 business hours).
2. Corporate Entity Details
Operating Entity: Velia Movement LLC
Commercial Brand: Velia
Market Coverage: United Kingdom, European Union, USA, Canada and Australia
3. Inquiries We Handle
Our dedicated support desk is available to assist you with:
- Tracking parcel progress during European transit (3–6 business days).
- Product ingredients, usage instructions, and regimen guidelines.
- Processing standard returns (within our 15-day window for unopened items).
- Addressing checkout or secure payment inquiries.
- Updating shipping details before warehouse dispatch (within 1–2 business days).
4. Tips for Faster Support
To help us resolve your inquiry as quickly as possible, please include the following details in your initial email:
- Full legal name used during checkout.
- Order number (e.g., #PF-XXXX).
- Email address associated with the purchase.
- A clear description of your request.
- High-resolution photos or videos if you are reporting package transit damage or submitting an empty-bottle guarantee claim.