Shipping policy
Shipping & Delivery Policy
Last updated: July 2026
At Velia, we work continuously to ensure your order arrives safely, discreetly, and as quickly as possible. Below you will find comprehensive details regarding our shipping, fulfillment, and delivery standards across Europe.
Velia is a commercial brand operated by Velia Movement LLC.
1. Geographic Coverage & Courier Partners
We deliver throughout the European Union, United Kingdom, USA, Canada and Australia via international, tracked postal and courier services. Delivery partners are selected based on destination efficiency and logistical reliability. For remote islands, rural postal codes, or regions with customs checkpoints, transit times may experience slight variations.
2. Order Processing & Transit Timelines
All orders undergo quality inspection, protective packaging, and carrier handover within our dedicated handling window:
- Order Processing Time: 1–2 business days (Monday through Friday, excluding public holidays).
- Estimated Transit Time (Europe): 3–6 business days from the moment the tracking number becomes active.
Please note: Estimated timelines are subject to temporary extensions during peak seasonal sales events, regional bank holidays, adverse weather conditions, or local carrier logistics delays beyond our direct control.
3. Accurate Shipping Details & Customer Responsibility
It is the customer's responsibility to provide a complete, accurate shipping address, including apartment/suite numbers and the correct postal code. If a shipment is returned to our fulfillment facility due to address inaccuracies, incomplete details, or repeated failed delivery attempts where the customer was unavailable, reshipment fees will be the responsibility of the purchaser.
4. End-to-End Tracking & Transit Issues
Once your parcel has been dispatched from our warehouse, you will automatically receive a shipping confirmation email containing your direct tracking code. Please allow 24–48 hours for the carrier's digital scan to update on the portal.
If your package arrives with evident physical damage to the outer packaging or the product inside, please photograph the parcel immediately and contact our support team within 48 hours of receipt to process a swift replacement.
5. Delayed, Lost, or Stolen Packages
If your tracking has ceased updating or has exceeded the standard 8 business days window, please contact our support department. We will promptly open an official inquiry with the designated carrier. If a shipment is officially confirmed lost in transit, Punto Fresco will issue an immediate replacement at zero additional charge.
6. 30-Day Satisfaction Guarantee Support
Our specialists are available to assist.
7. Customer Support & Logistics Inquiries
For any shipping inquiries, tracking status, or address updates prior to dispatch, please reach out to:
Velia Movement LLC
Customer Care Email:
admin@veliamovement.com