Terms of service

Terms & Conditions

Last updated: October 2026

Welcome to Velia. These Terms and Conditions govern your access to and use of our website, as well as the purchase of products offered under the Velia brand, operated by Velia Movement LLC. By browsing our website, placing an order, or interacting with our services, you agree to be bound by these Terms and Conditions.

1. Company Information

Legal Entity: Velia Movement LLC
Commercial Brand: Velia 
Customer Support Email:
admin@veliamovement.com

2. Eligibility

By placing an order on our site, you represent and warrant that you are of legal age under applicable law in your jurisdiction, have full legal capacity to enter into binding agreements, and that all personal and shipping information provided during checkout is accurate, current, and complete.

3. Products & Botanical Formulations

We make every effort to display the colors, specifications, and details of our products as accurately as possible. Product images are for illustrative purposes; slight variations in color tone or packaging presentation may occur across production batches without altering formula integrity, active concentration, or efficacy.

4. Pricing & Availability

All prices displayed are subject to change without prior notice. The applicable price for your purchase is the price displayed at the final checkout screen. All items are subject to stock availability. In the rare event of an unexpected inventory shortage after an order is placed, we will notify you promptly and offer an equivalent solution, an updated dispatch schedule, or a full refund.

5. Orders & Cancellations

We reserve the right to refuse, restrict, or cancel any order in instances of suspected fraudulent activity, unauthorized payment attempts, incorrect pricing caused by technical errors, or incomplete shipping details. If you wish to cancel an order, you must reach out to our team immediately within our order processing window (1–2 business days). Once an order has been fulfilled and dispatched with tracking, it cannot be canceled mid-transit.

6. Payments & Billing Security

We accept major credit cards, debit cards, PayPal, and authorized secure checkout methods. All transactions are processed through encrypted, PCI-DSS compliant payment gateways. Punto Fresco does not store or hold sensitive card details on its servers.

7. Shipping & Delivery (European Coverage)

We dispatch all orders via tracked courier services across Europe under the following timelines:

  • Order Processing Time: 1–2 business days (handling, packing, and carrier handover).
  • Estimated Transit Time (Europe): 3–6 business days from the date of dispatch.

Tracking numbers are automatically generated and emailed once your parcel departs our fulfillment facility. Delivery timelines may experience minor delays due to peak holiday volumes, local postal disruptions, customs clearance, or adverse weather events beyond our logistical control.

8. 30-Day "Empty Bottle" Satisfaction Guarantee

We provide an exclusive 30-Day Money-Back Guarantee for customers.

  • Exclusions: Accidental damage, misuse, or claims submitted without proof of completing the recommended treatment are excluded.

9. Standard Returns & Defective Goods

For unopened single products or general returns, requests must be submitted within 15 calendar days of delivery, provided the item remains factory-sealed, unused, and in its original packaging. For items that arrive defective or damaged during transit, notification must be submitted within 48 hours of receipt with supporting photographic evidence.

10. Intellectual Property

All content published on this website—including logos, product descriptions, graphic design, banners, animations, photographs, videos, and code—is the proprietary property of Punto Fresco / Velia Movement LLC or its licensors and is protected by international copyright and intellectual property laws. Unauthorized reproduction, modification, scraping, or commercial exploitation is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by applicable law in the European Union, the United Kingdom, and the United States, Punto Fresco and Velia Movement LLC shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from the use or inability to use our products or website. In all circumstances, our maximum aggregate liability shall not exceed the total purchase amount paid by the customer for the specific order in question.

12. Modifications to Terms

We reserve the right to revise or modify these Terms & Conditions at any time. Changes will take effect immediately upon their publication on this webpage. Continued use of our website following any updates indicates full acceptance of the revised terms.

13. Customer Support

If you have any questions or require assistance regarding these Terms & Conditions, please contact us at:

Velia Movement LLC
admin@veliamovement.com