Privacy policy

Privacy Policy

Last updated: July 2026

At Velia, we value your trust and are fully committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, process, store, and safeguard your personal data when you visit our website, interact with our services, or place an order.

Velia is a commercial brand operated by Velia Movement LLC.

1. Information We Collect

We only collect the data necessary to provide you with seamless service and fulfill your orders. This includes:

  • Full name
  • Shipping and billing address
  • Phone number (for carrier tracking and SMS delivery updates)
  • Email address
  • Order history and transaction details
  • Technical browsing data and cookies (IP address, browser type, device information)

Payment Security: We do not store, process, or have direct access to your credit card, debit card, or banking details. All transactions are securely processed through PCI-DSS compliant third-party payment gateways (such as PayPal, Stripe, and Shopify Payments) with end-to-end encryption.

2. How We Use Your Information

Your personal data is collected and processed for the following purposes:

  • Processing and fulfilling your orders (including 1–2 business days dispatch and carrier tracking).
  • Shipping and delivering packages across Europe, USA and Canada (3–6 business days transit).
  • Providing customer service and managing guarantees (including our 30-Day Money-Back Guarantee).
  • Detecting and preventing fraudulent transactions or security breaches.
  • Improving website performance, navigation experience, and product offerings.
  • Complying with applicable European and international legal and tax obligations.
  • Sending promotional updates, newsletters, and marketing materials (strictly when prior consent has been granted).

3. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third parties. We share data solely with trusted service providers who assist us in operating our business under strict confidentiality agreements:

  • Logistics and Fulfillment Partners: International warehouses and tracked postal carriers to ensure reliable delivery.
  • Payment Gateways: Authorized processors to securely handle transactions and refunds.
  • E-Commerce & Infrastructure Providers: Shopify and technical partners that maintain our storefront and databases.
  • Legal Authorities: Competent regulatory or governmental bodies when strictly required by applicable law.

4. Cookies & Tracking Technologies

Our website uses essential and analytics cookies to enhance user experience, remember cart contents, recognize returning visitors, and monitor marketing campaigns. You can modify your preferences or disable non-essential cookies at any time via your browser settings; however, disabling certain cookies may affect checkout functionality.

5. Data Security

We implement appropriate technical, administrative, and organizational safeguards (including SSL encryption and access controls) to prevent unauthorized access, accidental loss, disclosure, or alteration of your information. While no transmission method across the internet is 100% invulnerable, we continuously monitor and upgrade our protocols.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was gathered, maintain accurate financial records, honor guarantees, resolve disputes, and comply with statutory retention requirements.

7. Your Rights

In accordance with applicable European data privacy frameworks (including GDPR / UK GDPR), you hold the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to outdated or incomplete information.
  • Right to Erasure ("Right to Be Forgotten"): Request the deletion of your personal data when no longer needed for legal or fulfillment obligations.
  • Right to Restrict or Object: Restrict or object to the processing of your data for direct marketing purposes.
  • Right to Data Portability: Request the transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact our support team at the email addresses listed below.

8. Marketing Communications & Opt-Out

You will only receive promotional emails if you explicitly opted in during checkout or via our subscription forms. You may opt out at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting our team directly.

9. Third-Party Links

Our site may contain links to third-party services, apps, or resources. We do not control and are not responsible for the privacy policies, data handling, or content of external websites.

10. Updates to This Policy

We reserve the right to revise or update this Privacy Policy periodically to reflect technological, operational, or legal changes. Any updates will become effective immediately upon posting to this page.

11. Contact & Data Controller Information

If you have questions regarding this Privacy Policy or wish to submit a data request, please reach out to:

Velia Movement LLC
Email:
admin@veliamovement.com